IT Audit Reports | iNetInfra Solution

What You Get with IT Support Services.

Multi-tier incident resolution pipeline.

Detailed descriptions of the IT infrastructure and operating procedures.

Detailed descriptions of the IT infrastructure and operating procedures.

L1. A user support team.
L2. A technical support team.
L3. A team of software engineers.

Detailed descriptions of the IT infrastructure and operating procedures.

Detailed descriptions of the IT infrastructure and operating procedures.

Detailed descriptions of the IT infrastructure and operating procedures.

SOPs for ticket resolution, change and incident management, CI/CD flows.
Network maps.
Configuration management database.
Infrastructure improvement plan.

Self-service training materials for users.

Detailed descriptions of the IT infrastructure and operating procedures.

User satisfaction and adoption improvements.

Knowledge base articles.
FAQs.
User manuals.

User satisfaction and adoption improvements.

User satisfaction and adoption improvements.

User satisfaction and adoption improvements.

UX testing/monitoring.
Surveys and user experience studies with CSAT improvement plans based on their results.

Regular and transparent reporting.

User satisfaction and adoption improvements.

Regular and transparent reporting.

Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.

Respond to any FAQs

User satisfaction and adoption improvements.

Regular and transparent reporting.

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.